Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Blog Frequently Asked Questions

What’s the Flex Urban Blog About

Our blog covers a number of pop culture topics from technology, fashion, design, business to music and sneakers.

How to get featured on the Blog

We now have a new feature where anyone and submit their blog post onto our website and get published. All you have to do is write up the post, fill in your info and you’re. All post go through and editing and approval process to check for quality and if whether it complies with our Terms of Service policy. Click here to publish your own blog post.


Online Market Frequently Asked Questions

What Is The Flex Urban Online

The Flex Urban Online Market is an online marketplace designed for local brands and boutiques to sell their products online. This is made mostly to help these brands that don’t have websites to directly sell their products to South Africans across the country.

How do I sign up?

To sign sell to on our website, you have to fill up the registration form here

How Much Does It Cost To Sell On The  Website?

We charge a 15% commission on all items sold on the website.

What Are The Terms of Use or Agreement Between Sellers and Flex Urban?

Every seller that makes use our platform to do business, agrees to our Vendor Terms of Service Agreement. Once brands are accepted to sell online, we recommend that they go through it which is emailed to the vendors and also available on the website.

How Are Vendors Paid?

We process the gross of what every vendor sells on our platform every month end minus the commission. This is also explained more in detail in the Terms of Service Agreement.

How Are The Goods Shipped To The Buyer?

We use a third party courier service company. The vendor packages the product themselves and the courier company collects it at the given address during registration and delivers it to the consumer.

How Are Returns Handled?

In the case that the consumer is not happy with the quality of the product or has any other issues. The courier service is dispatched to collect the product and return it. We have a 7-day Free Return Policy to the consumer. After the 7 days has passed the consumers pays for the collection of the product and no returns are accepted after 30-days.

The vendor/seller pays for the collection of the product if it’s returned by the consumer within the 7-day period.

Can I Sell My Products Via Different Avenues or Should We Be Exclusive To Flex Urban?

Vendors can still sell their products via different avenues and platforms.



Business Directory Frequently Asked Questions

What is the  Business Directory?

The Business Directory is a business listing directory by Flex Urban that’s aimed at bringing all small and medium sized businesses under one umbrella. This is created to give start-ups a larger audience reach.

Pricing: How much does it cost to list?

The Business Listings service is completely FREE!

How do I list my Business or Services in the Directory?

Anyone with an internet connection can list their business/services on the directory from anywhere. Creating a listing simply and takes in under 5 minutes, click here to list.

How will this help my business?

Flex Urban uses advanced Search Engine Optimization techniques to help listings rank high in searches. We also help business tell their stories through the Flex Urban blog and social media.

How Do I get notified if someone wants to render my services?

If someone fills in the emails form in your listing page, the message will straight to your email address inbox. We don’t redirect any requests.



To know about something we didn’t cover on this page, please get in contact with us via our contact page